Archived from the Tools In Action forum (Power Tools). This thread is read-only.
I found a great deal on a Ridgid framing gun on ebay through CPO Outlets. I messaged them asking if it still gets covered through the LSA. They messaged me back and said they didnt know and I should call Ridgid which I did and have been on hold an hour…lol……does anyone know if it would be covered under LSA if I buy through CPO outlets ? Thanks in advance, Phil
I got my answer from Ridgid. It will get covered for 3 years for anyone who is wondering.
I was under the impression that the LSA has to come through HD because that’s where the exchanges usually happen.
Jimbo
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You might want to double check the three years. Their LSA is a service agreement not a warranty and requires you purchase from Home Depot then successfully register the tool. Typically they have little to no support for tools purchased elsewhere.
Ridgid said as long as I keep sales slip itll get covered 3 years from date of purchase.
what they say and do in 3 years are different all they have to say is this is not Home Depot when the time comes.
That would suck. I would call back and speak to a manager. Possibly get a better answer
Just FYI, the usual Ridgid warranty is 3 years from date of purchase. So if you purchase through CPO then you get a 3 year warranty, unless it is a refurb. If you purchase through Home Depot then you get the 3 year warranty with receipt (or date of mfg) BUT you can also apply for the LSA program which is the Lifetime Service Agreement.
Many people confuse the LSA with a warranty. To be clear, the warranty of their tools is three years, but on qualifying purchases through HD, you can also qualify for the service agreement. Lately this means filling out everything on line then having to send in a copy of the receipt via certified mail.
Since January 1st I have purchased 4 different Ridgid items which all qualify for LSA status. So far 3 have been confirmed and one is still pending. When you need service though it is on you to get the tool to the service center. This is different than Milwaukee where the tool ships on their dime. For me the 5 year warranty won out on a combo kit and I am returning the Ridgid because I bought the Milwaukee.
Guess I’m lucky one of Ridgid’s service centers is a coupla miles down the road. warrantied several 18v batteries.