Milwaukee is awesome..another customer service testimonial

Archived from the Tools In Action forum (Milwaukee). This thread is read-only.

Maxwell Tyler RayMember since Jun 2015Sep 10, 2015 4:54 PM CT

Some of you have seen a recent post about my multi tool dieing (if not, see link below)

http://professional-power-tool-guide.com/power-tool-forum/index.php?/topic/7289-m18-multi-tool-died/

Milwaukees E-service was easy to follow and painless to complete..less then 8 days there it was patiently waiting for me to come home!!! (:

[External image (i57.tinypic.com), not copied]

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Nothing like tearing into a box and the new tool smell

Instead to fixing mine they jus sent a new one and no questions asked!!

Process from start to finish was easy and painless..curious as to what other companies warranty claims are like..feel free to leave your expirences below!!!

comp56Member since Sep 2014Sep 10, 2015 5:04 PM CT

ya how can you ask for anything more than that for service……..new tool new journey…

BigmikezMember since Jun 2013Sep 10, 2015 5:55 PM CT

Man that’s awesome service bro!! A new one?!?! Milwaukee really knows how to take care of there customers!!

jbw55Member since Jul 2015Sep 10, 2015 6:11 PM CT

Excellent service from Milwaukee…..and that’s why there #1, to me anyway 🙂

DR99Member since Nov 2012Sep 10, 2015 9:49 PM CT

It’s probably easier and cheaper for them to swap it out than attempt to repair it. It’s good to hear that Milwaukee has good service.

ankurMember since Jul 2015Sep 10, 2015 10:27 PM CT

YiKKiT wrote:
Some of you have seen a recent post about my multi tool dieing (if not, see link below)
http://professional-power-tool-guide.com/power-tool-forum/index.php?/topic/7289-m18-multi-tool-died/
Milwaukees E-service was easy to follow and painless to complete..less then 8 days there it was patiently waiting for me to come home!!! (:
[External image (i57.tinypic.com), not copied]
[External image (i61.tinypic.com), not copied]
Nothing like tearing into a box and the new tool smell
Instead to fixing mine they jus sent a new one and no questions asked!!
Process from start to finish was easy and painless..curious as to what other companies warranty claims are like..feel free to leave your expirences below!!!

that’s fantastic! same thing happened when my jigsaw broke last year, they gave me a brand new one.

i imagine this has something to do with turnaround time. they know people need their tools so they would rather make a lifetime customer out of someone by sending them a new tool asap instead of making them wait for their actual tool to be fixed, cause who knows how many tools are being shipped to them on any given day and how long it might take once your tool hits the queue. plus this gives them the opportunity to sell reconditioned tools.

redmedMember since Dec 2014Sep 11, 2015 8:35 AM CT

One of the reasons I use Milwaukee.

Now if only my car dealer would give service like that!

NordrawMember since Dec 2012Sep 11, 2015 10:17 AM CT

I like it when they don’t break and you don’t have to send them back but nice to know that they will make it right for you.

DiverDnMember since Jan 2015Sep 11, 2015 4:53 PM CT

I’ve had great luck with their customer service, they converted me!

jbw55Member since Jul 2015Sep 11, 2015 5:00 PM CT

redmed wrote:
One of the reasons I use Milwaukee.
Now if only my car dealer would give service like that!

You wouldn’t say that about the car dealer if you had one of these LOL!!

Maxwell Tyler RayMember since Jun 2015Sep 11, 2015 9:56 PM CT

RCWARD wrote:
I like it when they don’t break and you don’t have to send them back but nice to know that they will make it right for you.

For sure!!! They are the best for a reason!!!

electromageMember since Sep 2015Sep 15, 2015 3:15 AM CT

Thanks for posting this! I think I’m going to standardize on Milwaukee, and hearing about good CS helps a lot. I’ve been stuck with some total junk after being stonewalled by rude companies. It’s not a good feeling.