Archived from the Tools In Action forum (Milwaukee). This thread is read-only.
I want to share a great customer service experience I had recently with Milwaukee.
I shared on another thread that I was in search of the Milwaukee tool chest after seeing Eric’s and Dan’s review.
I tracked the top and bottom down at a couple of different Home Depots. Got them home unboxed and with the help of a neighbor I got them put together.
During the assembly I found the long drawer slides fell apart. Also there was a couple of dings and scratches in the powder coat.
I took some pictures and called Milwaukee. Since the chest is such a beast to try to return, they shipped me new drawer slides. To compensate for the damage, that could only have been done at the factory since these things are packed like a tank, they told me to go to their hand tool site and select 5 tools and they would ship me for my trouble.
Received all buy one tool that is on backorder and I’m sure will arrive soon.
Milwaukee has earned my business and made a fan boy out of me.
John
It’s pretty cool that they would do something like that. It’s nice to know that if you are going to spend some of your hard earned money on something the company is going to stand behind their product like that. Every time I buy a new tool, Milwaukee is always an option on my list.
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Thats awesome Diver, glad to hear you got compensated…
Good customer service really makes a difference. I’ve had a really positive experience with their warranty as well.
Man that’s freakin awesome of milwaukee!!! John that’s so cool man congrats and thanks for sharing!
That’s great customer service from Milwaukee…..
Are those the tools you got in the pic? I mean they gave you the backpack and those handtool sets free? Wow that was amazing of them!
Milwaukee customers service is the best I follow them on Twitter and they sort everybody’s problem out straight away
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Sorry for stealing your avatar idea John, I just love my knives so had to show them .
William S wrote:
Sorry for stealing your avatar idea John, I just love my knives so had to show them .
Yes those are the tools they sent, there is also a set of electrical screw drivers that were back ordered. The backpack is heavier then I thought it would be, very well built.
Your knives are great looking.
The knives in my avatar we made by me and my wife, she made the top one and I made the bottom two at a Bark River Knives and Tool grind in. Another great company with outstanding customer service.
THose knives are beautiful, I would love to make my own knives but I just don’t have the space for it. I bought mine off a forum that you can buy,sell or trade knives on. Some very beautiful but expensive knives on there.the top one was made from a pine cone and resin. I love it and the guy that created it has some of the most beautiful knives i’ve ever seen. the bottom one I bought more for everyday use and it has the 3V steel so its durable and holds a nice edge.the top one is 1095 but I actually prefer regular ol carbon steels because of the ease to sharpen them.
That is some sweet customer service!!
DiverDn wrote:
I want to share a great customer service experience I had recently with Milwaukee.
I shared on another thread that I was in search of the Milwaukee tool chest after seeing Eric’s and Dan’s review.
I tracked the top and bottom down at a couple of different Home Depots. Got them home unboxed and with the help of a neighbor I got them put together.
During the assembly I found the long drawer slides fell apart. Also there was a couple of dings and scratches in the powder coat.
I took some pictures and called Milwaukee. Since the chest is such a beast to try to return, they shipped me new drawer slides. To compensate for the damage, that could only have been done at the factory since these things are packed like a tank, they told me to go to their hand tool site and select 5 tools and they would ship me for my trouble.
Received all buy one tool that is on backorder and I’m sure will arrive soon.
Milwaukee has earned my business and made a fan boy out of me.
John
that’s customer service done right. i wouldve been happy with the quick replacement of the drawer slides. and 1 tool wouldve been awesome to receive, but 5?!
gotta appreciate a company that’s looking at the long term good rather than just a quick profit. they’re definitely making sure their customers remain loyal to the brand. good lookin out milwaukee!
Grrr too much pride lol!
That’s awesome. Thanks for sharing and glad to see a company stand behind their products and take care of the customer
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Awesome man..that’s generous..and think this isn’t the only time I’ve heard of them giving away tools for the greater good!!
I love Milwaukee for their quality and performance..great customer service is just a cherry on top!!
+1 for Milwaukee!!!
I had a similar experience with Milwaukee Customer Service.
I also purchased the complete tool chest. When I removed all of the marketing stickers, the one on top of the worktop took paint off with it. I reached out to Milwuakee via email and they got back to right away. I live in the Milwaukee area so they setup a pickup for a replacement drawer that wasn’t damaged. Along with the new drawer, they had a set of Shockwave bits and a Fastback knife waiting for pickup. Great customer service.
A few manufactures could learn a thing or two from Milwaukee’s customer service!!
pjsockett wrote:
I had a similar experience with Milwaukee Customer Service.
I also purchased the complete tool chest. When I removed all of the marketing stickers, the one on top of the worktop took paint off with it. I reached out to Milwuakee via email and they got back to right away. I live in the Milwaukee area so they setup a pickup for a replacement drawer that wasn’t damaged. Along with the new drawer, they had a set of Shockwave bits and a Fastback knife waiting for pickup. Great customer service.
I spoke too soon. The new drawer seems to have a damaged rail and won’t go into the drawer slides. Now I need to see what else we can do. At least they are close by and I don’t have to deal with mailing stuff out.