Archived from the Tools In Action forum (Milwaukee). This thread is read-only.
I wanted to know if anyone has any experience with Milwaukee tool repair centers. I have a m12 power source that the usb plastic tab inside the port is loose. It still charges but it will eventually fall out. Bought online and the online return period is probably over so my next best thing would be to go through Milwaukee. Luckily I have a few about a half hour away
Just wanted to see if any one has had good or bad experiences with a repair center honoring the warranties.
You can just send in the Item if you want to. I doubt they are going to repair the item it’s just going to be swapped out anyways.
https://www1.milwaukeetool.com/PartsAndService/Repair/Default.aspx
I too have used Milwaukee repair center for my M12 LED light. Sent it in, no receipt, they checked the date stamp on the tool and sent me a brand new one in TWO days. Totally awesome experience.
DR99 wrote:
You can just send in the Item if you want to. I doubt they are going to repair the item it’s just going to be swapped out anyways.
https://www1.milwaukeetool.com/PartsAndService/Repair/Default.aspx
If I send it by mail do I have to pay for shipping and get my own box? I looked at the link and it talks about a pdf file I could read but I couldn’t find it. Don’t mind a replacement I just want one that works as I use it everyday. I would rather drive there for a quick replacement but if they can ship to the center and back to me for free I think I would go that route.
ChrisK wrote:
I too have used Milwaukee repair center for my M12 LED light. Sent it in, no receipt, they checked the date stamp on the tool and sent me a brand new one in TWO days. Totally awesome experience.
Did you ship it to the repair center or drive down there?
You could call the local service place but I wonder if they would have it in stock so you would have to make multiple trips. If you look on top it says they have free shipping. You just have to drop it off at a fedex store or dropbox.
Javier, if you go on Milwaukee’s repair section on the site, they have a self printed paid printout for postage. They pay for the shipping!
ChrisK wrote:
I too have used Milwaukee repair center for my M12 LED light. Sent it in, no receipt, they checked the date stamp on the tool and sent me a brand new one in TWO days. Totally awesome experience.
Wow. Two days is awesome.
Now I see on the site it says free shipping to their repair centers. Luckily it lists CA so that should be a quick trip. I will call tomorrow monday to see if my nearest repair center has a power source to swap mine and if not I’ll just ship it. I hate waiting for shipping to and from but I know I have an uncommon item so I highly doubt my local center has any.
Thanks guys
Javier, the wait with Milwaukee is really short. Their customer service is second to no one thus far for me. Honestly the turn around time was within a week including shipping. I cannot say enough good about Milwaukee as far as tool quality and customer service.
Chris, one last question before I ship it. Do I have to pay for warranty service? Yes the question sounds stupid but I called one of my local service centers and they said I would have to pay a fee if I dropped off the tool there. I know shipping using the e-service tool repair is free but what about the repair or replacement?. I just like to know all the facts before I commit to anything. I don’t want to send it in and then get a $50 bill in the mail for a tool that’s worth $30, you know what I mean?
If thats the case I would just order a new one off the internet and keep the one I currently have
I don’t see why there would be a charge if it’s covered under the warranty.
Hey Javier, my tool that I sent was within the five year window. Total cost for me including shipping to and from….$0.00. Milwaukee is awesome dude.
i took my m12 worklight in where i bought it and walked out with a brand new one no receipt after return date was over
I’ve been through 3 bulbs in my M18 light. Seems like every time it get drooped or kicked the bulb is gone. I’ve pretty much quit fooling with it and just use my RR lantern.
A rail road latern sounds cool. I would use that too if I had one.
They’re pretty sweet. I sent Eric one. Still owe Dan one.