Archived from the Tools In Action forum (Dewalt). This thread is read-only.
Greetings, I have a DeWalt DC936 hammer drill drill driver. I recently discovered that there is a safety recall on the drill. Seems as though the power trigger switch can fail and cause a fire. Girl at local service center said she never heard of the recall and doubted that DeWalt would fix it because of age and possibly not having the parts plus it’s no longer under warranty. I told her I didn’t think the fact that it was no longer under warranty meant anything since it’s a safety issue/recall. She made a call to DeWalt and the guy at their office said he never heard of the recall either but to send them the drill and they would look into it. The drill works fine. My question is what should I expect especially if they don’t have the parts?
They will have the parts so that shouldn’t be an issue. If they don’t have them and it’s warranty, then they will probably send you a new drill in it’s place. I don’t work for them, that is just a guess and what I have heard about other issues like this with other manufacturers.
Thanks for the reply. I did notice that independent parts websites have the trigger switch in stock. As I stated the drill is not under warranty.
If they are willing to take a look, why not. If you don’t want to, you can by the trigger and fix it yourself. It’s a pretty easy fix.