Warranty By Manufacturer

I’ve not seen a compiled list of warranties, and how to go about filing a claim, but may have missed out on something. 

However, I also want the experience of others, on their brand and what is included for warranty claims.

Also, I think it would be great if there could be warranty information and personal experience on ANY tools that required warranty claims, cordless, corded, air, hand tools, anything goes here would be great!

Milwaukee: 5 years power tools, 3 years batteries see details—-> https://www.milwaukeetool.com/service/milwaukee-warranty

This is my main brand, I have several dozen cordless tools, between the 12 and 18v lineup, and have made several claims throughout the past couple years.

You can take the tool to your place of purchase if you trust them to actually take care of you, such as a supply house that you have done business with before, which is how our company does it.

The way I go about making a claim for myself is going on their website and filling out the information in their “eservice” page. it’s pretty straighforward, if the tool is within the warranty period. They pay for shipping both ways! Just print out the Fedex label but you have to get it to a FedEx drop off box or store. They don’t care if you have a receipt, just the serial number. Still, you should keep the receipt, have the serial number written down somewhere (or go to there website and enter in your tool inventory). If you have proof that the tool is within 5 years of purchase because the receipt shows, make sure to include that in your information. This process takes about a week.

https://www.milwaukeetool.com/eService

Ryobi: 2 years cordless tools, except 3 years for outdoor equipment see details——>    https://www.ryobitools.com/power-tools/support/warranties

Basically to file a claim, take the tool, battery, and charger to Home Depot. I have filed a claim before online, through their Ryobi Nation website and they returned an answer stating to take to Home Depot, whether or not you bought it there. You do need proof of purchase, make sure to keep your receipt for this! 

This is the information I received when I started a support ticket for one of my hybrid lights:

Quote

 

There is a program through Home Depot called Direct Ship. You would need to take the battery, charger and the light to any Home Depot. They will examine the light and file a warranty claim on their store portal. Ryobi will receive the claim electronically and then have a replacement mailed to you. If the store associate has any questions they will need to call Ryobi customer service. The receipt is required for warranty on the light . ***If the store associate has any questions they should contact Ryobi while you are at the store

 

 

Best regards,

 

 

Tim Beasley 

One World Technologies, Inc.

 

Bosch: 3 year “Protection Plan” 2 year batteries. Details here —–> https://www.boschtools.com/us/en/service/service-and-support-programs/

This is actually quite similar to Milwaukee’s warranty claim, submit information online and print out a UPS shipping label, but you also have to print out a return shipping label to be included when it gets sent back to you from the service center’s end. Dumb, I know. Obviously, you can probably take it back to the place of purchase, but in my case, I wanted to see how to go about a claim and there are no good service places for Bosch around here. I do not have Home Depots close by, and Lowes is hardly trustworthy. This way it gets shipped directly to them and then directly back to me. It works to register an account on https://www.boschtools.com/us/en/ and even if you don’t have a warranty, register your product to receive the support should you need information/repair help.

Looking to get information on the other major brands out there, Makita, DeWalt, PC, Paslode, Senco, ETC…

Here is some information on Ridgid’s Lifetime Service Agreement:

@HiltiWpg did a thread regarding Hilti and recent changes, thanks to his expertise in that brand

Looking to get the personal experience of any tool-related warranty claims from anyone that so happens to wander by this thread!!

in Canada Milwaukee is shipping one way, unless you drop it off at a service depot..I had one XC m12 battery that was on the fritz I went to the service depot to sent it away and buddy gave me a new one off the shelf…..easy peasy…..

comp56 wrote:

1 hour ago, comp56 said:

in Canada Milwaukee is shipping one way, unless you drop it off at a service depot..I had one XC m12 battery that was on the fritz I went to the service depot to sent it away and buddy gave me a new one off the shelf…..easy peasy…..

Thanks, I forgot to mention that detail about Milwaukee paying for shipping both ways via FedEx if you do the eService way. 

Ryobi Recalls Cordless Drills due to fire hazard

http://professional-power-tool-guide.com/power-tool-forum/index.php?/topic/8283-what-tools-did-you-buy-today/&do=findComment&comment=130780

How did I miss this thread? Should be pinned!!

Jimbo

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Milwaukee Stuck chuck issue:

http://www.professional-power-tool-guide.com/power-tool-forum/index.php?/topic/10146-Any-one-have-issues-with-a-stuck-chuck?

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Milwaukee cordless SDS rotary hammer:

http://www.professional-power-tool-guide.com/power-tool-forum/index.php?/topic/10148-Confusing-Milwaukee’s-CS-

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Milwaukee replaced my drill and bit. They paid shipping both ways and the whole process took about a week after I finally mailed my old drill in. I had to drop it off at a Fed Ex box. No receipt needed but my drill was brand new

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Milwaukee mail in warranty service seems to be the easiest. A few people have been denied due to circumstances but they in general its pretty simple. Dewalt can be hit or miss with the service centers I have seen a few complaints of people being charged for work that should be covered by the warranty that’s just crappy people though.

Disregard that other comment, @Dano123 I just now saw your comment above. Thanks to you and @DR99 for posting.

I sent in a Bosch GLM15 laser distance meter because it was acting up and was practically brand new. I did this process on their website and created an account, and printed out the shipping label and a return shipping label and their expense. I shipped it out UPS and actually it’s easier for UPS because I can just sit it in the office at work, and UPS comes by couple times a week and will pick it up and take off with it. With Milwaukee using FedEx, I would have to drive to a drop box instead, which isn’t a problem for me, I’m always out on the roads for work.

Anyways, Bosch sent me back a brand new replacement LDM and I received it today, so everything is good to go!

I agree. My wife ended up dropping my drill off because our crap town doesn’t have a FedEx store. She used a box though since she has one close to her office.

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Daniel Julian wrote:

I would send it in. Not sure what happens if you open it up, might void warranty. I recently sent in a M18 hackzall and had it back in 10 days. Milwaukee warranty is top notch!

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I took my one ryobi light to home depot. The guy didn’t really know how to handle it, fortunately i had specific instructions straight from ryobi so i insisted we do as I was told. He thought I could just stop back at the store and pick up the new one when it came in, but I said no way Jose, I’m 50+ minutes away from home, I want it shipped directly to me. He gets on the phone with ryobi, the lady made it easy, I emailed her the receipt directly from my phone, she put in a replacement order and said everything was taken care of, and I would see the new light in a couple days. It took awhile waiting around for him to figure out who to call, so overall, it was annoying to say the least. I think now that I have a direct email to ryobi (TTI North America technically) I’ll just go straight there and skip HD.

If I had HD close by, I would have been happy to stop in and take care of the issue, but the two local ones moved out about 8 years ago….

So fast forward to today, I received the new light, and I hope that’s as much as I have to deal with

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zinzander wrote:

Bosch pretty much died in New Zealand because of their horrible customer service. They may be good on the states but they have a reputation for being difficult worth warranties and having a slow turnaround on spare parts. Multiple tool retailers recommend me not to buy their tools. Not because the tools themselves but because of the backup

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Dewalt 40v string trimmer trouble:

http://www.professional-power-tool-guide.com/power-tool-forum/index.php?/topic/9511-How?

…

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Registering dewalt online:

http://www.professional-power-tool-guide.com/power-tool-forum/index.php?/topic/10498-Warranty-questions

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Hitachi is fairly easy but rudimentary, you dont even need to call, you just write down whats wrong with the tool on a piece of paper with a copy of your receipt put it in a box and send it to GA or CA. I’ve done it several times with old Dsal drills that have myseriously had the chuck lock up (dropping them) and they just send it back with a new chuck a bout 2 weeks later with a new chuck no questions asked. Their warranty is great but their new tools arent user serviceable so if the brushes in the motor wear you have to send it in to get a new motor which by ereplacement parts website costs about 15$.

Dewalt is super as well, if you have a problem with an accessory they just usually send you another (1st one complimentary no questions asked) but after that you have to take it to a service area zone, factory cant think of the word right now and they take around 10-20 minutes probably just pencil pushing and then saying verbatim “k heres your dcd985 back, just had to replace the batteries thanks, bye.”

pancing wrote:

1 hour ago, pancing said:

Hitachi is fairly easy but rudimentary, you dont even need to call, you just write down whats wrong with the tool on a piece of paper with a copy of your receipt put it in a box and send it to GA or CA. I’ve done it several times with old Dsal drills that have myseriously had the chuck lock up (dropping them) and they just send it back with a new chuck a bout 2 weeks later with a new chuck no questions asked. Their warranty is great but their new tools arent user serviceable so if the brushes in the motor wear you have to send it in to get a new motor which by ereplacement parts website costs about 15$.

 

Dewalt is super as well, if you have a problem with an accessory they just usually send you another (1st one complimentary no questions asked) but after that you have to take it to a service area zone, factory cant think of the word right now and they take around 10-20 minutes probably just pencil pushing and then saying verbatim “k heres your dcd985 back, just had to replace the batteries thanks, bye.”

 

Great info, thanks for that!

..

Here’s a bit on the DeWalt battery I took from another posting:

DR99 wrote:

That sucks dude 🙁 In the usa its 2 years on slimpacks and 3 years on fat packs. I think they need to bump the warranty on battery packs though it should be like 3 slim packs and 4 on fat packs or maybe something prorated. The only good thing you can find decent knockoff packs now if your really desperate.

I used to do warranty work for depot as the tool rental repair guy, you guys actually use warranties. People would just buy new tools and return the old ones after a month or so with the same story “Well yeah it stopped working” For a very long time we just had to take their word for it but in the long run HD started to stop doing that and started comparing the dates on the tools, if your tool was out of date, EVEN IF IT WAS CLEARANCED FROM 2012 AND YOU HAVE YOUR RECEIPT AND YOUR RECEIPT STATED THAT IT WAS BOUGHT 2 DAYS AGO   you would be denied a return. TBH its a pain in the ass but the whole reason why its so hard to deal with HD now is because dog shit people abused their return system. You used to be able to return as much crap as you wanted without a receipt but now theres a limit because of theft, now you can’t even use store credit online because of people selling other people bogus merch cards, hell you cant even check your HD merch card balance online or on the phone you have to be physically in the store and show your DL in some stores to get your balance (or buy something). Lowe’s is very lax with returns at the moment but since we sell a lot of the same shit that HD does they come to our store if HD denies their return and we take it back. It wont be long until lowes follows suit. When people start to hear about how dewalt does complimentary accessories I wonder how long before people start calling in to get free batteries and chargers (They seriously don’t dig, they ask you whats wrong with it, apologize and send you a complimentary battery or charger, they also use a phone/address identity system so people could abuse that to get multiples, hell they didnt even ask me for the serial or DoM)

 as someone that did warranty work and deals with shipping Return merchandise and handling problems with manufacturers and distributors hopefully people wont see this as a opportunity but more of an eye opener as to why big box stores are the way they are now.

sorry went on a rant there.

Last year I bought a dewalt radio and tried to return it about 60 days later at lowes. Dewalt says they give u 90 days but lowes wouldn’t take it back. They said they’d only do 30 day returns. Now I have a crummy radio that gets no reception even tho I’m only like 30 minutes outside of Cleveland. How does that make sense

AnonymousJoe wrote:

24 minutes ago, AnonymousJoe said:

Last year I bought a dewalt radio and tried to return it about 60 days later at lowes. Dewalt says they give u 90 days but lowes wouldn’t take it back. They said they’d only do 30 day returns. Now I have a shitty radio that gets no reception even tho I’m only like 30 minutes outside of Cleveland. How does that make sense

Lowes should have taken it back. You got some ahole manager or employee that day its 90 days on pretty much anything except a few items.

AnonymousJoe wrote:

6 hours ago, AnonymousJoe said:

Last year I bought a dewalt radio and tried to return it about 60 days later at lowes. Dewalt says they give u 90 days but lowes wouldn’t take it back. They said they’d only do 30 day returns. Now I have a shitty radio that gets no reception even tho I’m only like 30 minutes outside of Cleveland. How does that make sense

Yea as DR99 says they should have taken it back, the 90 days is from dewalt, you have to go through them to get that guarantee, you bring the tool to a service center and they mail you a check.

That was weird… Woke up to find my account suspended, not sure if I offended someone or because I swore in my post but I edited it out. 

Either way I should’ve pushed it at the time or asked to speak with someone else but it’s too late now

AnonymousJoe wrote:

6 hours ago, AnonymousJoe said:

That was weird… Woke up to find my account suspended, not sure if I offended someone or because I swore in my post but I edited it out. 

Either way I should’ve pushed it at the time or asked to speak with someone else but it’s too late now

Dont worry, forum was down for a little bit, everyone got that message

@99_XC600 :

Bad experience with Porter Cable:

..

Oh, if someone noticed in that other thread, my Bosch GPL3T torpedo laser level said “Factory reconditioned” on the sticker because it was sent in on a warranty too.

They were very easy about the whole process, online form, they pay shipping both ways, and it took about week and a half to get back. Easy process!

..

Looks like I’ll be going through Ridgid’s warranty process to see how to take care of a little issue that I only just noticed

Don’t let the pic confuse you, these are two of my rapid grip wrenches side by side, the pins sticking through are held by a flat coiled piece that I do not have the technical term for. Anyways I happened to notice one has popped off!

l..

From Ridgid:

Not to be confused with the Ridgid Power Tool branch, I’m referring specifically to The Ridge Tool Co in Elyria OH

https://www.ridgid.com/us/en/full-lifetime-warranty

What is Covered

RIDGID tools are warranted to be free of material and workmanship defects.

How Long Coverage Lasts

This warranty lasts for the lifetime of the RIDGID tool. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

How to Obtain Service

To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to Ridge Tool Company, Elyria, Ohio, or any authorized RIDGID Independent Service Center. Pipe wrenches and other hand tools should be returned to the place of purchase.

What We Will Do to Correct Problems

Warranted products will be repaired or replaced, at Ridge Tool’s option, and returned at no charge; or, if after three attempts to repair or replace during the warranty period the product is still defective, you can elect to receive a full refund of your purchase price.

What is Not Covered

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ridge Tool shall not be responsible for any incidental or consequential damages.

How Local Laws Relate to the Warranty

Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.

No Other Express Warranty Applies

This Full Lifetime Warranty is the sole and exclusive warranty for RIDGID products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of the Ridge Tool Company.

Executing the RIDGID Lifetime Warranty

Ridge Tool Company offers a comprehensive lifetime warranty to support products purchased under the RIDGID Brand, excluding licensed goods.

RIDGID branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.

In the event that you have a problem with your RIDGID product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on RIDGID licensed goods, visit www.ridgid.com

NORMAL WEAR AND TEAR:

Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the RIDGID product may experience normal wear and tear and require service. While normal wear & tear is not considered a “defect” and is not covered by the RIDGID Lifetime Warranty, it is our goal to get your tool back in service a soon as possible. To help expedite this service, Ridge Tool offers a complete assortment of service parts and a network of RIDGID Independent Service Centers to meet your service needs. Our Service Center Network has been Factory Trained to provide quality repair service as well as accurate determination & execution of RIDGID warranty if required. For a complete list of RIDGID Independent Service Centers visit www.ridgid.com.

DEFECTS IN MATERIALS OR WORKMANSHIP:

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

..

I took in my rapid grip 10″ pipe wrench because a retaining ring popped off, as shown in the pic above. It’s a hardware store that has a large selection of DeWalt and Milwaukee, albeit more expensive than most retailers…. But I decided to see if they could help me with my Ridgid pipe wrench. 

A week later I get a call that the wrench was serviced and they found an e-clip to replace the retaining ring with 

This is the kind of ring that was on my wrench: 

[External image (www.circlip.net), not copied]

..

This is what they wanted to throw on there from a spare parts bin in its place:

[External image (www.homedepot.com), not copied]

..

I said that won’t work, we need the original retaining ring like my other pipe wrench has. They are an authorized service center and they wanted to do this to me…..

Should have just taken care of it myself through Ridgid website…

As of now, they have the wrench still and are looking into getting the correct retaining ring. 

I’ll update here as the story unfolds

Update:

Sad to say it did not go smoothly with this particular service center

First I was a bit insulted they think i wouldn’t mind a different replacement part that came with the wrench (see above post) as though it would’t make any difference to me. 

Secondly, between the last post and this one, there has been zero communication from them, in fact, the last thing was a voicemail on Dec 27th regarding using an e-clip for my wrench. I did call them back that day, though explaining that repair wasn’t sufficient. The service center also said in the voicemail they wouldn’t charge to do the repair (Thank you, Ridgid lifetime warranty)

Having not heard from them since, i decided this morning to got there and just get my unfinished wrench and just leave it at that, be civil, but take my business elsewhere.

The third strike is they completed the repair without having contacted me first about the cost, the covered warranty or any details before they did the work. I walked in there expected there was no work done on the wrench, having not heard anything from this place yet, so i was very surprised it was repaired. The invoice was dated Jan 10th, at the time the repair was made, and they hadn’t called me yet!! 

Fourth thing was they reneged on their previous promise and said I was due the repair cost, which was $27!! The wrench costs $25!! Are. You. Kidding. Me?  Did it not cross anyone’s mind to check the value of a tool before looking into the repair? Besides, this is a warranty, does not compute, I do not think they went about this in a professional or thoughtful manner.

I brought these details to their attention and they grudgingly accepted, and were a bit argumentative about this too! I kept my tone level and stated the facts, nobody gets anywhere then name calling or yelling ensues. To me, this was strictly business, and holding them accountable on their word. This was nothing personal, i’m sure they have a loving family they go home to at night and are respected individuals in their family’s eyes. This whole ordeal was over in a matter of a couple minutes, I walked out with my wrench and that was it, no drama.

Wow that is some fucked up shit 🙁 This is why I hate dealing with service centers sometimes they seem to take forever, and all they really want to do is screw you out of a warranty claim and charge you for the repair 🙁

so Ridgid’s and Milwaukee’s warranties are essentially the same except for the time the warranty lasts?

Jronman wrote:

4 hours ago, Jronman said:

so Ridgid’s and Milwaukee’s warranties are essentially the same except for the time the warranty lasts?

Keep in mind the Ridgid above that i dealt with is not Ridgid Power tools, which is run by TTI, the same parent company of Milwaukee.

The Ridgid that makes the pipe wrenches is The Ridge Tool Company out of Elyria, OH

https://www.ridgid.com/us/en/contact-us

.

The Ridgid Power Tools is associated by name only, no similarites whatsoever.. and sold exclusively at HomeDepot

https://register.ridgidpower.com/sign-in

.

Also Ridgid Power tools is less of a warranty even though its “lifetime” its a service agreement meaning if they feel that they don’t want to replace your tool you may get parts or you may be shit out of luck, also you MUST have your receipt where as Milwaukee is doesn’t matter, its based off the serial #

@Jronman

both only cover factory defects or manufacture error?

Ridgid covers what they want to lol oh you looked at it once? Denied!!

Hope they never get blue tooth, oh you over torqued a fastener? Denied!!
Our records show on March 31 you used a 4″ hole saw, it’s only rated for 3 63/64, denied!!


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KnarlyCarl wrote:

On 2/25/2017 at 10:25 PM, KnarlyCarl said:

Update:

 

Sad to say it did not go smoothly with this particular service center

 

First I was a bit insulted they think i wouldn’t mind a different replacement part that came with the wrench (see above post) as though it would’t make any difference to me. 

Secondly, between the last post and this one, there has been zero communication from them, in fact, the last thing was a voicemail on Dec 27th regarding using an e-clip for my wrench. I did call them back that day, though explaining that repair wasn’t sufficient. The service center also said in the voicemail they wouldn’t charge to do the repair (Thank you, Ridgid lifetime warranty)

Having not heard from them since, i decided this morning to got there and just get my unfinished wrench and just leave it at that, be civil, but take my business elsewhere.

The third strike is they completed the repair without having contacted me first about the cost, the covered warranty or any details before they did the work. I walked in there expected there was no work done on the wrench, having not heard anything from this place yet, so i was very surprised it was repaired. The invoice was dated Jan 10th, at the time the repair was made, and they hadn’t called me yet!! 

Fourth thing was they reneged on their previous promise and said I was due the repair cost, which was $27!! The wrench costs $25!! Are. You. Kidding. Me?  Did it not cross anyone’s mind to check the value of a tool before looking into the repair? Besides, this is a warranty, does not compute, I do not think they went about this in a professional or thoughtful manner.

I brought these details to their attention and they grudgingly accepted, and were a bit argumentative about this too! I kept my tone level and stated the facts, nobody gets anywhere then name calling or yelling ensues. To me, this was strictly business, and holding them accountable on their word. This was nothing personal, i’m sure they have a loving family they go home to at night and are respected individuals in their family’s eyes. This whole ordeal was over in a matter of a couple minutes, I walked out with my wrench and that was it, no drama.

Leave them low feedback on Google, to my small business, that’s a big deal to have good feedback. It’s our only form of advertisement and it’s meant to keep you accountable and protect future customers.