#NewToolNews! The RIDGID Lifetime Service Agreement (LSA) has been regarded as the best warranty on the market, and now it just got better with the new RIDGID Service Direct Program (SDP).
Before the new program the RIDGID Lifetime Service Agreement allowed all owners of registered RIDGID power tools and batteries free repairs, parts, and replacements if their devices failed with regular use. Now those same customers simply ship their registered power tools and batteries to RIDGID. Trained technicians do the full assessment and repairs or replacements, and then ship it back to customers in as little as 14 days.
Why RIDGID Service Direct Program?
The point of this program is to decrease the downtime from an essential power tool or battery being out of commission. Customers also no longer have to fit it into their schedule to take their tools to a RIDGID Service Center. Customers simply mail the tool in.
How Does RIDGID Service Direct Program Work?
As long as the tool or battery is registered, customers just need to sign into their RIDGID account and submit a claim.
What RIDGID Products are Eligible for SDP?
A large portion of RIDGID’S power tools and batteries are eligible for the Service Direct Program. This includes all batteries, most small to medium power tools, and most outdoor power equipment (OPE).
RIDGID does provide a list of ineligible products on their website.
Ineligible RIDGID SDP Products
- Most saws: tile saws, table saws, scroll saws, bandsaws, miter saws
- Compressors
- Planers
- Joiners
- Stands
- Drain augers
- Generators
- Pressure washers
How to Register RIDGID LSA
- New RIDGID customers need to make an online RIDGID account, existing customers just need to log into their account.
- Once inside, RIDGID customers just need to select “REGISTER NEW PURCHASE”. They will then be prompted to enter info including the model and serial numbers, and receipt information.
- Once completed customers submit their information and wait for approval from RIDGID.
- Once approved customers will receive a RIDGID Lifetime Service Agreement approval email.
If the process is still unclear, customers can check out this RIDGID Lifetime Service Agreement Registration Guide.
What’s Next?
Is this the best warranty out there? If so, how can other power tool companies compete with it and what edge do competitors still have? Let us know in the comments.
