Official RYOBI response to their Li-Ion battery

gsoriano · 2014-04-22T16:19:14+00:00

This was the conversation I had with Ryobi when I was informing them about why I was frustrated with my batteries that won't work anymore. Guess I'll be looking at Ridgid from now on. Comments 2014-04-21T23:59:23-04:00 I would like to say that I am extremely disappointed in the One plus Li-Ion batteries that I have. I was given them as a gift since I owned a set of Ryobi One plus tools. In less than a year and a half 2 batteries are dead. My charger blinks red then green pretending to charge them then stays lit on green. When I grab the batteries (either one) none of them work. I have always been impressed with Ryobi and had been a faithful customer up until this point. I work around a lot of tools and not having a battery that works is the most frustrating thing to happen. 2014-04-22T00:01:16-04:00 I must add, that I hope someone from your R&D group should look online and see how many people have turned away from Ryobi due to the battery issues. 2014-04-22T09:01:54-04:00GERRY There are no issues with the batteries. If maintained properly they will not have any trouble. store between 50-100 degrees charge the batteries every 4-6 weeks to maintain the cell life remove from the charger once they are fully charged. let the battery cool after each use before you charge. To obtain warranty coverage/service or repairs if you are located within the Continental U.S., you may return the complete product to The Home Depot store nearest you. The Special Services Desk Representative can help you with repair process and procedures for your product. You also have the option of taking your complete product to your nearest Authorized Ryobi Service Center for service or repair. If you are located outside the Continental U.S., you will need to take or send your product in to your nearest Authorized Ryobi Service Center for repair. Your closest Authorized Ryobi Service Center can be determined from the service center locator through the URL link below, by searching based on your mailing zip code. If you should need further assistance in locating a service center, please contact the Ryobi customer service phone staff at 1-800-525-2579. If the purchase receipt is no longer available to verify warranty coverage, the products serial number can be used to determine the products warranty status. http://www.ryobitools.com/support/service_center_locators With accessories like extra batteries and chargers, you must provide the Home Depot receipt to the warranty service provider, along with a tool for testing. If you purchased factory reconditioned power tools, they carry a one year warranty only, with the receipt. Best regards, Tim Beasley One World Technologies, Inc. 2014-04-22T12:06:08-04:00 Tim, 2014-04-22T12:09:54-04:00 Tim, I have been using power tools for more than a decade. I know how to use my tools as well as the accessories that go with them. As I mentioned, I cannot believe that Ryobi has not addressed the discontent that a lot of people have who own your tools. Your response is very condascending and I would guess that people will feel the same when they read about it after I post it. Thank you for the tips I, just like most every Ryobi owner already knows.

JimboS1iceMember since Sep 2015Nov 2, 2016 10:06 PM CT

KnarlyCarl wrote:
[External image (www.ford-tools.com), not copied]

[External image (www.harborfreight.com), not copied]

.

Forgot about that!

Sent from my iPhone using Tapatalk

dwainMember since Aug 2013Nov 2, 2016 10:13 PM CT

they look awful.

DR99Member since Nov 2012Nov 2, 2016 10:24 PM CT

Ford why even tarnish you brand selling these horrible tools? Yes licensing deals are nice, but long term it just damages the brand look at Snapon people started to despise them for selling crap at big box stores that wasn’t even made by them.

PH1Member since Jun 2016Nov 3, 2016 5:28 PM CT

KnarlyCarl wrote:

On 11/3/2016 at 2:53 AM, KnarlyCarl said:

Don’t forget the Ford cordless tools… Rebranded Chicago Electric which might be a rebrand of another and built by who knows…. Harbor freight special

They are made by NINE HKG Ltd.: https://www.ford-tools.com/index.php?act=about

Quote

Our team of experts at NINE HKG Ltd., with over 20 years of experience in the development and production of quality tools, has joined forces with the Ford Motor Company in order to develop a unique line of products that honors the legacy established by Henry Ford in terms of production of dependable and affordable goods.

NINE HKG Ltd., as the global official licensee of the Ford Tools Lineup, has appointed several distributors worldwide in order to better serve the specific needs of countries and regions around the globe.

KnarlyCarlMember since Jan 2016Nov 3, 2016 8:30 PM CT

“unique line of products” yeah… I guess that’s one way of putting it lol!

BMack37Member since Sep 2015Nov 3, 2016 11:11 PM CT

I bet that it started when the Ford executives realized that the old Ford tools were collectible though not valuable. It’s not like Ford hasn’t been strapped for cash; though they like to point out they weren’t bailed out they would have been part of the bailout if they didn’t go through their financial issues before the financial collapse.

Not many car companies still supply tools with cars. BMW and MB and the Nissan GT-R are the only ones I know of…anyone else know of any other tool kits?

clintbrittMember since May 2022May 28, 2022 11:17 PM CT

I bought the Ryobi vacuum / blower and bought the 4AH 40V battery with it. I have owned it for three years, and no matter what I do, the batteries have to be replaced every year, and at 160$ plus that is just an extreme joke. I have owned it for 3 years and have three dead batteries for it. So, while it seems their response may sound funny, to me their response is a blatant lie and has cost me 500$. I myself will never ever by another Ryobi battery using product in my life. I have a Milwaukee blower, trimmer (and like 100 tools) that all use the same Milwaukee batteries, and a EGO mower, that I can leave the battery on the charger and have even accidently left them in the charger over the winter once or twice, and never ever have had to replace the batteries like this. Ever. So Ryobi is JUNK!

fm2176Member since Feb 2017Jun 2, 2022 3:50 PM CT

clintbritt wrote:

On 5/29/2022 at 12:17 AM, clintbritt said:

I bought the Ryobi vacuum / blower and bought the 4AH 40V battery with it. I have owned it for three years, and no matter what I do, the batteries have to be replaced every year, and at 160$ plus that is just an extreme joke. I have owned it for 3 years and have three dead batteries for it. So, while it seems their response may sound funny, to me their response is a blatant lie and has cost me 500$. I myself will never ever by another Ryobi battery using product in my life. I have a Milwaukee blower, trimmer (and like 100 tools) that all use the same Milwaukee batteries, and a EGO mower, that I can leave the battery on the charger and have even accidently left them in the charger over the winter once or twice, and never ever have had to replace the batteries like this. Ever. So Ryobi is JUNK!

A friend of mine has the Ryobi 40v pole saw and seems happy, but I don’t know if he’s had any battery issues. I know he got a new battery, but I believe this was due to the tool being an open box without the battery included.

I’m sorry to hear that you’ve had bad luck with your Ryobi batteries. While I really don’t know much about their 40v system I will say that their One+ 18v system is a good investment for someone requiring adequate tools on a budget. Right now, Ryobi Days is going on, including the usual two-4Ah battery starter kit with free tool. I looked yesterday but really didn’t see anything I need. My oldest One+ batteries are probably 6 years old and still run strong. On the other hand, I’ve had a couple DeWalt 20v Max batteries die, a FlexVolt battery that seems to be struggling, and an EGO battery that seems to lack runtime. That, and the batteries that came with my M18 Fuel One Key combo needed a jump out of the box before they’d register on the charger (no issues since, though).