Website Error | Tools In Action

Archived from the Tools In Action forum (Site Help & Feedback). This thread is read-only.

kanxrusMember since Jan 2009Mar 8, 2011 4:09 PM CT

Some of you are getting an error message when you log into the site. Has anyone else had this problem below? I need to see how widespread the issue is.

[External image (www.dewaltownersgroup.com), not copied]

kjonesMember since Oct 2010Mar 10, 2011 10:43 PM CT

I have been seeing it 9 times out of 10 that I try to get on here for the past week or so.

Gatorb8881393434512Member since Jun 2010Mar 10, 2011 11:06 PM CT

I only had it happen once on my work computer using IE7. I use firefox on my personal computer and haven’t had a problem yet. Don’t know if that has anything to do with it but thought I would mention.

kjonesMember since Oct 2010Mar 26, 2011 11:13 PM CT

Just thought that I would let you guys know that I still get that error every time I try to get on the site from my PC, using either internet explorer or firefox. I am only able to get on here using my mac with firefox. don’t know if others are still having this issue, but I thought you guys may want to know.

MadtecMember since Jun 2010Mar 30, 2011 10:20 PM CT

I still get this on my workstation but i can log on fine on my personal laptop

Gatorb8881393434512Member since Jun 2010Mar 30, 2011 10:25 PM CT

I got this from Dewalt Dude a couple weeks ago:

You guy’s are going to have to stop using your work computers. When I updated the site version, one of the fixes was to stop spamming, or multiple users creating accounts under one IP address. You all share the same IP address when you use your company laptops, your all routed through HHI’s proxy server in California.
If one of you is on at a time, you might not experience this issue, if two or more of you are on at the same time, you may run into this issue IF your on a company laptop.
There are currently 36 members that are known employees using company laptops, only 4 of you are active. If Madtec, Kjones, ToolGeek, or Gatorb888 are on at the same time using company laptops/desktops then your all going to have the same issue.

MadtecMember since Jun 2010Mar 31, 2011 6:57 PM CT

yea i did get this also :-\

framerMember since Jan 2011Jul 31, 2011 1:38 AM CT

sometimes the website wont load for me. anyone else have this problem?

kanxrusMember since Jan 2009Jul 31, 2011 9:14 AM CT

Occasionally you will see some down time, but that’s for server maintenance. I have not see this site down in a while.

Try clearing all your cookies, and browser history.

What’s going on exactly?

kjonesMember since Oct 2010Aug 1, 2011 8:20 PM CT

Gatorb888 wrote:
I got this from Dewalt Dude a couple weeks ago:

You guy’s are going to have to stop using your work computers. When I updated the site version, one of the fixes was to stop spamming, or multiple users creating accounts under one IP address. You all share the same IP address when you use your company laptops, your all routed through HHI’s proxy server in California.
If one of you is on at a time, you might not experience this issue, if two or more of you are on at the same time, you may run into this issue IF your on a company laptop.
There are currently 36 members that are known employees using company laptops, only 4 of you are active. If Madtec, Kjones, ToolGeek, or Gatorb888 are on at the same time using company laptops/desktops then your all going to have the same issue.

Hey Guys, not sure if this will work every time, but it seems that if you are not logged on to the VPN on the company computers, the website will work. Seems to work for me, FYI