Archived from the Tools In Action forum (Ridgid). This thread is read-only.
Simply put: wonderful!
I registered my fans, starter kit, and two 4.0Ah batteries (the latter don’t qualify for the LSA) on Sunday. They were purchased a month ago and I have yet to register the latest purchases (router, ROS, and another starter kit). I just noticed that the registrations were approved, which is in stark contrast with what I expected, after reading about so many bad experiences.
I think that many rejected registrations may be due to spontaneous registrations–buy the tool, rush home to register it (or do so in the parking lot via smartphone), forget about it until you get notice that it was rejected. If that is the case, waiting a month allows plenty of time for the purchase to be accounted for. Home Depot and Ridgid can verify the receipt number more easily since the purchase was made weeks ago, as opposed to mere hours.
Anyone else have a positive experience with the LSA? Anyone care to share a negative one?
I registered a compressor, vacuum, orbital sander, trim router, 2 starter kits, and 2 more batteries since the above post, all with no issue. These were registered about two months after purchase. So far so good with the LSA registration experience!
As a followup to the above, I received notification that action was required for the registration of my belt sander in February and finally got around to submitting the receipt earlier today, only three days before the deadline. The process was easy: simply scan in the receipt and submit it online. I’ll have to see how it works out from here…hopefully all is good to go now.
Yeah, there seems to be a disconnect between Ridgid and Home Depot — both point fingers at each other when you question them. I’ve had LSA registration attempts rejected weeks after purchasing a tool (online.) I sent in copies of the receipts and the whole bit. Rechecked the data many times and it matched the info on the tool and the HD order receipt. Send the same thing in by slow mail and it gets registered. Don’t understand — it’s like they hope you give up.