So how bout that CPO

Anyone want to talk about CPO?

What about them?


Jimbo

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CPO?

Can’t Process Orders…

I avoid CPO like ebola

I have had pretty decent luck with CPO. All of the Metabo tools I have bought with the exception of miter saw came from them with no issues. Did I just get lucky, or are they hit or miss?

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I have have always had good service and fast shipping from CPO until I ordered my recent DeWalt Flexvolt kits. Just received a response to my email, now delay shipping until October 1st. They sent out a mass email stating 10% will be taken off my entire order. 2 Flexvolt kits plus 2 impacts for $772. DeWalt is really the blame here as they did not have a good production plan in place and they continue to market tools they can not produce.

Milwaukee usually fills internet retail channels first and some limited Home Depot stores till they ramp up production. Then they try to fill all brick and mortar stores with inventory. It seemed like Dewalt wanted to go hard and have every store carrying Flexvolt tools right away an that requires a ton of inventory.

Just wanted to add, who gives away Free tools with a new product launch [emoji573]? DeWalt was caught with their pants down. [emoji23][emoji23][emoji23]




@ToughToolReviews on Instragram

My experience has been that CPO has always been a rock solid company to deal with after the purchase.  They’ve bent over backwards to make things right whenever I’ve had a problem with a purchase. Paying for shipping on heavy a$$ tools that are technically out of the free exchange period by several weeks and no questions asked exchanges to make things right. You can also occasionally find amazing promo combos when manufacturer and CPO sales align. 

That having been said, I’m not sure that their pre-sales organization is quite up to the same standards as their service arm. I’ve run afoul of out of stock and cancelled orders once or twice. While they  refunded my money, I’ve occasionally had a hard time pinning them down on items when the tools are back ordered. 

Have always had great luck with CPO, probably my favorite distributor.

Well sorry about the bad news @HughJass but CPO is now saying “Pre-OrderShips on 1/15/2017” for flexvolt tools.

2448jman wrote:

Well sorry about the bad news @HughJass but CPO is now saying “Pre-OrderShips on 1/15/2017” for flexvolt tools.

Wow, if that’s the case, they have a real problem on their hands, as many people are simply going to cancel and go to Home Depot who has them all day long, and they say I can have any of the Flexvolt tools by October 31 with free shipping. Plus their stores are pretty much all stocked by now it sounds like. I would hate to be CPO right now, especially since Dewalt screwed them over and they can’t do anything about it

Latest item I bought from CPO was the M18 spotlight, I wanted something that would shine the light of the sun deep into a crawlspace so I could see everything from the entrance, then the flood light feature to light up an area..anyway, I ordered it through their ebay store, which was cheaper than their website (by a dollar only) but also free shipping. Their website charges $6.99 for shipping for that. Go figure

2448jman wrote:

3 hours ago, 2448jman said:

Well sorry about the bad news @HughJass but CPO is now saying “Pre-OrderShips on 1/15/2017” for flexvolt tools.

…yea, and people balked when I said they’d be lucky to ship by Christmas. I’m tempted to cancel my order and leave them hanging and keep my free tool for their insolence in handling the matter. It’s the wrong thing to do I know, but they should be 9 feet up Dewalt’s ass for fucking this up and costing them money and screwing everyone. 

If I’m CPO, I’d be sending everyone full refunds and begging them to take it to stop the bleeding. 

Well boys CPO pulled a fast one on us. Turns out they went back and billed us the full price of our “free too” after delivery. Guess they saw this coming and covered their asses early. 

Fuck them, I’m done, never again. Canceling my order now. 

What?! Did they really? That’s complete bullshit! I’m going to check my paypal right now to see if they did the same to me.

Edit: Well, no weird charges from them on my end. Just the original $379 charges for the two kits, plus the two refunds for $37. You better make a call/stink @Hugh Jass

wildroamer wrote:

17 minutes ago, wildroamer said:

What?! Did they really? That’s complete bullshit! I’m going to check my paypal right now to see if they did the same to me.

 

Edit: Well, no weird charges from them on my end. Just the original $379 charges for the two kits, plus the two refunds for $37. You better make a call/stink @Hugh Jass

Interesting, I was under the impression they’d leave a pending charge on my card and only bill me for the order once it had shipped. Instead they gave me the D right off the bat for the free tool and left the rest as simply unshipped merchandise. I’m guessing then at the point of delivery they’d then remove the price of my free tool from the cost of the flexvolt order. My guess is that if you pulled your order they’re still going to bill you retail for the cost of the free tool and refund you the remainder. You actually got more screwed than I did bring out the total amount of the bill from day 1. 

Either way I’ll never do that again. Could have had my damn grinder two months ago. 

For the record my order was in for a total of 10 weeks. The lady on the other end actually asked me why I was canceling my order. Really? Did you just ask me that for real? 

People…ugh. 

Hugh Jass wrote:

7 minutes ago, Hugh Jass said:

 

Interesting, I was under the impression they’d leave a pending charge on my card and only bill me for the order once it had shipped. Instead they gave me the D right off the bat for the free tool and left the rest as simply unshipped merchandise. I’m guessing then at the point of delivery they’d then remove the price of my free tool from the cost of the flexvolt order. My guess is that if you pulled your order they’re still going to bill you retail for the cost of the free tool and refund you the remainder. You actually got more screwed than I did bring out the total amount of the bill from day 1. 

 

Either way I’ll never do that again. Could have had my damn grinder two months ago. 

 

For the record my order was in for a total of 10 weeks. The lady on the other end actually asked me why I was canceling my order. Really? Did you just ask me that for real? 

 

People…ugh. 

I hate loose ends, I’m old school so I like to flip out my broccoli rubber band and pay cash…….I don’t want a charge on a credit card 2 and half months down the road for something I forgot all about……unless I can not buy something right in front of me I make sure they have it in stock before I hit the send money button…….

I remember when my son was a little younger he used ask me if he could charge $70 on the credit card at midnight the night he asked for a pre-order PC game, I’d ask when is it coming out? oh next Nov…..lol 

comp56 wrote:

5 hours ago, comp56 said:

I hate loose ends, I’m old school so I like to flip out my broccoli rubber band and pay cash…….I don’t want a charge on a credit card 2 and half months down the road for something I forgot all about……unless I can not buy something right in front of me I make sure they have it in stock before I hit the send money button…….

I remember when my son was a little younger he used ask me if he could charge $70 on the credit card at midnight the night he asked for a pre-order PC game, I’d ask when is it coming out? oh next Nov…..lol 

I was picturing a different outcome as soon as I hear “I hate loose ends…” coming from an Italian LOL!!!

KnarlyCarl wrote:

10 minutes ago, KnarlyCarl said:

I was picturing a different outcome as soon as I hear “I hate loose ends…” coming from an Italian LOL!!!

ay……woodiagonnado I know a guy…..he’s a friend of ours……….

SlingShotTools wrote:

On 10/31/2016 at 10:29 AM, SlingShotTools said:

Sorry to hear about your bad experience.  Please take a moment and visit my site, http://www.slingshottools.com/ and watch my homepage video.  We would welcome you to the SlingShot family.  Sign up and receive our newsletter and coupons.

Interesting, trying to drum up business? You have a store or just online? was waiting to see you introduce yourself over in that part of the forum! thanks

Good catch…

Guys, I’m locking down that post until permissions are sought. Chris

KnarlyCarl wrote:

12 hours ago, KnarlyCarl said:

Interesting, trying to drum up business? You have a store or just online? was waiting to see you introduce yourself over in that part of the forum! thanks

Hey if you guys see that again just shoot me a quick email! Great catch!

He had posted in my screwdriver thread too.

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rrich1 wrote:

3 minutes ago, rrich1 said:

He had posted in my screwdriver thread too.

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Thanks Rich. I’m sure he’s fine but I’ll let him talk to Eric. No good having guys coming in using our forum for personal or professional advancement in

ess they are a regular tool monger like us 😀

ChrisK wrote:

Thanks Rich. I’m sure he’s fine but I’ll let him talk to Eric. No good having guys coming in using our forum for personal or professional advancement in

ess they are a regular tool monger like us [emoji3]

kruton wrote:

2 hours ago, kruton said:

So I can’t post Come on down to Krutons house’o tools! If we don’t have it, you don’t really need it .com!

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Kruton! You can do WHATEVER you want!

ChrisK wrote:

4 hours ago, ChrisK said:

Hey if you guys see that again just shoot me a quick email! Great catch!

Thanks Chris! I mean it’s not like we mind where you work or if you discreetly promote your business like Shane or Ryan but be a member of the crew like Shane and Ryan…join in discussion and don’t just peddle your site. Guess what, we might even help after getting to know you(as long as you have good CS and reasonable pricing).

ChrisK wrote:

2 hours ago, ChrisK said:

Kruton! You can do WHATEVER you want!

Just don’t tell us about it lol!!

KnarlyCarl wrote:

2 hours ago, KnarlyCarl said:

Just don’t tell us about it lol!!

Oh yeah dude……..>:D>:D>:D>:(>:D>:DO0

Yea I just had some CPO flexvolt drama they finally decided to ship my miter saw but I don’t really have the extra funds after the holidays to afford it. They should notify people that they were planning on processing orders now because peoples financial situation can change over 6 months. Seriously this was a the worst time they could have shipped it.

DR99 wrote:

42 minutes ago, DR99 said:

Yea I just had some CPO flexvolt drama they finally decided to ship my miter saw but I don’t really have the extra funds after the holidays to afford it. They should notify people that they were planning on processing orders now because peoples financial situation can change over 6 months. Seriously this was a the worst time they could have shipped it.

That’s why I canceled after 3 months, had a feeling it was going to bite me. 

I wonder if they even got any Flexvolt in originally when it first came out? It took them 6 months do get restocked it seems like Dewalt didn’t’ allocate them shit for inventory

Didn’t you get screwed over also by the free tool deal because they send the bonus tool but didn’t have the FV in stock?

DR99 wrote:

Yea I just had some CPO flexvolt drama they finally decided to ship my miter saw but I don’t really have the extra funds after the holidays to afford it. They should notify people that they were planning on processing orders now because peoples financial situation can change over 6 months. Seriously this was a the worst time they could have shipped it.

JimboS1ice wrote:

1 hour ago, JimboS1ice said:

That’s why I always ore order with pay pal when I have the funds and have it budgeted it come out of your account right away


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I use paypal cause its an added bit of security.

So, I know this thread is all but archived, but I figured that I’d resurrect it rather than start out a new thread to tell my sad saga.

As you might have seen, I scored a Flexvolt 790 with two batteries on BF last week for a pretty good $459 plus tax.  I get the shipping notification that it’s going to be delivered on Thursday – woo hoo!

Well, Monday morning, I was told that I needed to travel for work and to hop on a plane and plan to be there for the next couple of days.  The family is out of town visiting relatives, so I got a ticket and went to the airport.

Well, this afternoon, I get an email from UPS saying – surprise, your package is going to be delivered TODAY (Tuesday, two days early).  Ordinarily, this would be cause for rejoicing as I get to play with my new toy early.   However, I am not home.  My family is not home.  UPS routinely leaves packages at the end of my driveway.  There is construction on the other side of the street with a developer building three new houses.  Anyone want to bet on whether a giant yellow and black box labeled “Dewalt super cool miter saw!” would still be there after two days when I got home?

No problem – I figure I’ll just call up UPS and have them hold the package until Thursday.  No can do.  They blame CPO saying that their contract with them prevents any changes, but no problem – just call them up and CPO can reschedule delivery.  So, I call CPO.  CPO tells me that UPS won’t change the delivery on the package, which I know not to be true.  Apparently this damned saw is radioactive and no one will hold it, redirect it or even wait for a friggin human to receive it – it’s going to get dropped of Tuesday afternoon come hell or high water and nothing is going to change that.  Well, after spending an hour on the phone calling them back and forth, the ONLY option is to cancel the order altogether and have UPS return the saw to CPO.

So, now I have no saw coming.  I presume that I’ll get my money back at SOME point in the future, but with the clusterf#$% that this has been, who actually knows.

A word to the wise – CPO absolutely will NOT change anything about a delivery once a package is out the door.  I’ve had good luck with them in the past, but I think this experience has soured me on the company.  Talk about going out of your way to do nothing at all and to screw customer that has spent quite a bit of money with them in the past.

Buh bye CPO – I’m out.

I wonder if it would be better to buy from CPO through Amazon? CPO sells many of their items through Amazon.