As you know, buying a power tool is a big investment. As a consumer, you have many brands to choose from. You have to decide what is important to you. Is it a recommendation from someone, is it your experience, is it the number of tools they offer, is it the warranty or is it something else? Whatever the reason that you invest in a power tool brand, it’s a big investment. You want a brand that will back their product and that is why we are talking about the Ridgid Warranty.
Ridgid is the only brand that offers a Lifetime Service Agreement. Most other brands only offer a 3, 4 or 5-year warranty, which is still good, but it’s not a lifetime warranty. A lifetime warranty takes it to a whole other level.
The one thing I have learned is that Ridgid is a tough brand. I have talked with many contractors over the years who swear by the tools, they have been some of the best performers in our tools fights and they always seem to be a quiet leader.
When I have talked with contractors one of the most common themes is the reason they bought and invested in Ridgid was because of the warranty. So let’s take a look and answer the questions, is the Ridgid Warranty really a lifetime warranty and should it be part of your decision to buy into the line?
What is Rigid’s Warranty
When you dive into the warranty, there might be some confusion as to what tool is covered or how it works. Because Ridgid is so big and diverse and also the way the whole company is set up, they do offer different warranties:
- Lifetime Service Agreement – The Lifetime Service Agreement applies to all eligible RIDGID Brand handheld power tools, stationary power tools, and pneumatic tools purchased from The Home Depot and authorized retailers.
- 3 Year Limited Warranty – All Ridgid brand handheld power tools, stationary power tools, and pneumatic tools are automatically covered under a 3-year limited warranty.
- Limited Lifetime Warranty – The Ridgid product will be free from defects in materials and workmanship for the usable life of the original product warranty period.
- Other Warranties – They have other warranties on reconditioning tools and tools bought during 2003-2004.
Today we are really covering the Lifetime Service Agreement (LSA) because that is the one that will protect our investment over the long haul.
What You Need to Know
Here is where Ridgid stands out. They give the user the peace of mind that the tool is covered and you will not be out of pocket to buy a new tool down the road. To me, that says a lot about the brand and their belief in the tools they make. I am not seeing that type of faith in any other power tool company out in the field.
Now to get this warranty, you do have to register your products within 90 days of purchase at this Ridgid Warranty Site. It really only takes about 5 minutes so it’s well worth the time.
If you do not register your product, then you automatically get the 3-year limited warranty only.
What is Covered
The LSA will cover all defects and many wear and tear parts if properly maintained. So here is where the warranty stands out. Yes, it will cover some wear and tear components if properly maintained. Heck, you don’t even get that with your expensive automotive warranty.
Wear and tear parts are just that, they wear out and break down meaning they need to be replaced. Here is a company that is willing to take care of their customers.
What is not Covered
The LSA will not cover damage due to improper use or if you are trying to fix it yourself. But why would you fix it yourself if you have the LSA? So really just as long as you are using the tool the way it was intended to be used, the tool is covered for your life.
It seems to be a great value and best of all, they don’t charge you anything on top of your original purchase.
Just remember you have to register the tool within 90 days of purchase otherwise you can’t get the LSA. So take the time and register the products. Then you have the peace of mind that your tools are covered and that won’t be an unforeseen cost down the road if a tool breaks. You can learn more at the Ridgid warranty site.
So is the Ridgid warranty really the best in the industry and worth consideration when buying a Ridgid product or is it just a marketing tactic?
Here are three things to consider.
- Once I buy the tool, I only have to spend about 5 minutes registering the product and I don’t have to pay any extra money for the time extension coverage.
- Not only does it cover craftsmanship, but it covers wear and tear.
- I have the peace of mind knowing that if a tool breaks, I am not having to pay out of pocket for more tools and therefore lowering my profits in my business.
So with that said, yes I believe Ridgid has the best warranty and it’s not just a marketing tactic on the side of a box. I am not seeing any other companies come close to what Ridgid offers. There isn’t a fine print where I have to read hundreds of boring pages written by lawyers.
Just buy the tool, register the tool and use it the way it was intended for and I know Ridgid has my back. Too bad other companies didn’t believe this much in their products.