Ego – The Real Story

Ego Outdoor Power Tools

If you’re not familiar with EGO, they make a lot of quality Outdoor Power Equipment (OPE) like lawnmowers, string trimmers, blowers, chainsaws and more.  What I am really excited about is their new introduction of a snowblower and backpack blower from last year.  If you need to catch up on them, you can learn more about Ego at their website.  Three years ago we were contacted by Ego to check out their new lawnmower.  I talked with their marketing guru, Stephen in great depth about their new line.  I told him I was a little skeptical for two reasons.  First, I had never heard of Ego and second, I have tried battery powered OPE and it really doesn’t impress me.  While I love the ease of battery-powered tools, I just love the power of gas and it just can’t be beaten.  Being the guy that Stephen is, he quickly wanted to point out why my concerns were outdated. First, he noted that Ego Power Tools are backed by a company called Chervon, which is a global powerhouse company.  At the time I had heard of Chervon, but it really didn’t mean anything to me as I never dealt with them.  As for my second concern, he said he agreed about battery technology and OPE, but he just said give this lawnmower a try as he thought I would have a different outlook.  So I figured while I may not like battery-powered OPE, there have to be some readers that would be interested in them.  So he sent over a lawnmower, blower and string trimmer and I had the summer to use it.  After using the lawnmower, blower and trimmer, he was right.  I changed my mind as these three products lived up to their expectations.

IMG_0317Long story short, I ended up giving away my gas powered mower, blower and string trimmer.  While I was hooked on EGO, I wasn’t completely sold on the system for three reasons.  First, I understand that Chervon backs the EGO product, but I wasn’t sure how much their heart was into the brand.  Was this a brand that would be around for two years and then just disappear like we have seen happen in the marketplace in the past?  I mean what happens if we recommend a product to the crew, then EGO decides it’s not worth going forward and stopping these tools?  Now everyone is stuck with tools for a company that is no longer around?  My second concern was the battery technology.  For me, anyone can develop a product and stick a battery in it and call it revolutionary.  Yes, I understand it is harder than that, but I think you get the point.  For a battery to truly be good, it takes a ton of money and research to make a battery take the abuse of heat build-up, weather conditions and all the other factors.  So my question was what technology really goes into these batteries?  Are the circuit boards good?  Does it handle heat well?  I had a bunch of questions and concerns about the batteries.  My third concern was what’s inside the tools?  Yes, they look cool on the outside, but is the inside of the tool really quality?  A user can’t see the inside, so it’s easy for a company to save money by having sub-par parts inside.  Even if the parts inside the tool are quality, are they tested for longevity?  Are they tested on the lines before they go out to the consumers?  Again, I had a lot of questions about the quality of parts and testing for longevity?  Now over the last two years we have been talking about and showing you new EGO products and I found out one thing that was common among our readers.  Time and time again I heard the same concerns from our readers.  We get a ton of emails asking our opinion of various products.  We received a lot of emails about EGO since they can be on the pricey side.  Before people dumped hard earned money into the EGO brand, they wanted to know what they were getting for it.

So now this brings me to our trip to China to finally get these questions answered.  If you are a regular follower of Tools in Action, you know we had a chance to visit EGO in China and see first hand.  Now to note, again EGO is owned by Chervon which is a global brand with manufacturing, testing and offices in China, North America and Europe, so this is just one of the locations we had a chance to visit.  I have never been to China, so I wasn’t sure what to expect.  Everyone I talked to told me stories about China, even though they have never been there.  I heard bad stories about manufacturing and more.  I always took this with a grain of salt since they were telling me these stories over their iPhone which was manufactured in China.  I never took the time to explain my thoughts that while some cheaper items are made in China, there are plenty of quality products that come out of there also, such as this computer I am typing on, my iPhone, my fridge and more.  For me, it’s really about the company backing the manufacturing.  Apple takes their products seriously and they watch to make sure items are tested and manufactured correctly.

Well, the same holds true for EGO and I think this is because they have a global company backing them, not some small, inexperienced company.  During this trip, I learned a lot about Chervon, but that will be in a different article as I want to focus on EGO for now. Anyways, I was blown away by my visit.  Not only was I taken back by my initial thoughts of China in general, but I was amazed by the EGO plant we saw and what is going into this brand.  I learned a ton and my eyes really opened up and that is what I want to share with you today.  So I would like to go over the three major concerns I talked about above.  The company behind EGO, the battery technology and the manufacturing process.

Ego Outdoor Power ToolsFirst, is the concern of Chervon sticking behind the EGO and if they are in it for the long run.  Without a doubt, they are in this for the long run.  Not only did we get to meet and talk with the president, he was open with everything.  We heard his story and how he really wanted to develop a company that was different and cutting edge.  He isn’t about developing a product and being happy, he is about pushing the limits.  He really does believe in developing not only a product but a quality product where other companies have to play catch up.  He has no problem dumping a vast amount of money into this line to make it the best product available on the market.  They opened a brand new plant which shows me that they are in it for the long run.  We saw plenty of new products in development such as the snowblower, backpack blower and a bunch of other new products we can’t talk about.  I could go on and on about why I think they are in it for the long run, but I will also touch about this later in the article.

Ego LawnmowerMy second concern with battery technology was also answered.  After dealing with EGO for the past couple of years, I knew they had a great battery.  After seeing what goes into these batteries, all I can say is other power tool companies could take a page out of their book and also develop a great battery.  Battery technology is a pretty secretive process, so I can’t really go into everything, but we had a chance to see it first hand.  EGO does so much with their batteries such as testing every single cell and they put an epoxy over sensitive areas on the circuit boards and end caps to protect it.  They studied the placement of each battery cell to help dissipate heat correctly.  Heck, they even spend the extra money and time to cover each battery in a green sleeve to protect them from heat.  All I can say is they don’t take their batteries lightly.  While some companies look at a battery and just see a power source, EGO looks at their batteries like the brain of the operation and takes it very seriously.  I know it’s a short time period, but I have four batteries that for the past two years have all worked flawlessly.  In fact, last year I left one outside for winter just to see how it would work this spring.  I put it in the blower and it still runs like a champ.

Ego Outdoor Power ToolsAs for my third concern with quality inside the tools, again this was put to rest.  Time and time again, we saw so much testing.  Not only testing with new and creative products, but also with current products.  We saw a load of different lines assembling and manufacturing various items.  It was amazing how many people on each line were testing before it moved to the next person in line.  Then again when the product was fully assembled, they tested every single product before it went into a box.  As far as the quality of the internal parts, they are truly quality parts.  When some companies develop a product, they look at their bottom line and what the final cost will be to the consumer and how much profit each product will make.  While I understand that you have to have profit in order to survive, it was time after time that I hear over and over that quality was so important.  They know that quality is costing more, but that is what’s important to EGO.  I really wish I could show you more, but as you know some things we just can’t and you have to take our word.

All I can say is it was not only a mind-blowing experience but a huge eye-opener.  To truly see the company and employees behind EGO makes me a true believer.  I don’t make many smart moves, but giving away my gas powered tools and switching over to EGO was one of the smartest moves I have made in a long time.  I think it’s great that I can finally put my concerns behind me with EGO and move forward.  As an FYI, while they did pay for our trip to EGO, they didn’t pay us to write an article.  In fact, they said they didn’t even care if we cover the event.  They really just wanted to show us the company and process. The real reason I wrote this up was first to share it with you as I know people had the same concerns as I did.  Second, of all, I was just very excited.  In today’s disposable world, we accept that products can be sub-par.  We buy them, use them and toss them out.  I think it’s great that there are still companies who desire to make quality products, push the limits and produce quality products for the consumers.

Here is a look at the inside.  It’s amazing how clean and up to date the facilities are.

Below is part of the large field where they test mowers.  Also, this guy has plenty of trees to cut in order to test the chainsaw.  This is just a fraction of how they test the final product.

We actually had a chance to work on the line and put together our own blowers.  Don’t worry, these were ours and weren’t packaged and sold.  Notice the bead of sweat on Dan’s forehead.  We both were a little dizzy after having to work.

I got in trouble, so I had to mow the whole field.  I tried to talk my way out of it after the first ten minutes, but it didn’t work.

Wow, someone likes his cheeseburgers.  One more cheeseburger and people will start asking when I am due.

33 COMMENTS

  1. Great info Eric. Thanks for sharing your trip with us. I’m curious if there have been products now released or announced that you could not talk about before that you can now. For example, the Backpack Link.

    Also, I believe that the commercial line is hitting the UK market this summer and the US by year end. A 26ah backpack battery that last 9 hours. A crazy 650CFM handheld blower and more. Anything more you can share now?

    • Everything we saw that we couldn’t share is out which was the string trimmer with the graphite shaft and the multi head system. I can’t wait to see the commercial line you are talking about. That would be awesome.

  2. Hi Eric, sorry to hear about you being a big Cubbies fan….Mine are your biggest rival (StL – love those boys). Anyway, I bought an EGO blower and after 3 months of me using this product, the battery wouldn’t charge. Any idea what went wrong? My EGO was a combo pack, with blower, weedeater. If you don’t have a blower like this, this is an awesome machine. It has a wonderful turbo on it. I can move alot with this turbo charge. I took it back to Home Depot and they gave me back my money. I didn’t want my money back, I wanted a new battery. How can I get another one with a great battery. I need one real soon. These EGO’s are so light and easy to use. Thank you,Granny Kathy.

    • LOL, on the Cubbies. You had a much better year than us. I am surprised they just didn’t return and give you a new one. Try reaching out directly to Ego. They are awesome and sure they can point you in the right direction.

      • The battery included with our EGO chain saw began flashing orange after one almost 2 years. The product came with as 2 year warranty. I called EGO Customer Support. They identified (based ob the flashing orange code) that the battery has a bad cell in it. I supplied the serial number and Home Depot as the source on the call. They immediately processed an order for a new battery to be sent to my home with instructions to return the defective battery to remove it’s serial number and return it to Home Depot for environmentally friendly disposal. This customer support transaction with EGO was first class. It was a real pleasurable experience and the battery arrived within a week, sooner than ECO’s commitment. FANTASTIC PRODUCT – FANTASTIC CUSTOMER SUPPORT!

    • Try e-Bay for a new or used battery: I just bought a “new open-box” EGO battery on eBay. (I -just- bought it, so I have not yet had a chance to give it a good try-out.)

  3. Very good information. From what you gathered is Ego making handheld power tools? Before investing in the line it would be really nice to determine what to expect in terms of future products such as skill saws impact drivers etc…. any input or predictions would be great from someone who was with the company first hand

  4. Since they knowingly unleashed this deadly virus upon the world, I find it hard to buy anything made in China, no matter how good it may be.

  5. Unfair of Home Depot to pull the plug on EGO mowers & power equipment. Maybe all consumers boycott all Home Depots! Like the past Neutonowers from DR Power Equipment, Chervon should go into business & mail- order their EGO mowers & power tools instead of Home Depot,Lowe’s,Ace Hardware,etc. I’m glad I got my EGO Power + 21″ self-propelled 56v mower in Dec.16,2020 & after 2 years no problems except battery heat issues. Very tough mower for knocking down 8 to 10ft. tall brush! Chervon,keep up the good work!

  6. Just bought a 16 inch chainsaw and a new lawn mower , Ive been cutting wood now 30 years ,this makes life so much easier ,no smell in the car when going camping , no extra fuel to cart around and an impressive amount of grunt, as for the lawn mower my wife has no excuses now it pulls itself along ,no trouble with starting , great product , watch this space!

  7. In the past 4 years of usage, our Ego blower, 14″ and 16″ chainsaws have all performed flawlessly. The batteries have seen no drop in performance. Really impressive company and products.

  8. I came across your article The Real Story, while researching Ego power tools. I am very interested in investing in their power tools and getting rid of gas/oil and maintenance. I live in New England with hills and rocks etc. No flat landers here! Something light and less maintenance is right up my alley. Anyway, while I’ve decided to invest in their tools I am also interested in investing in the company. While doing my research on who owned them etc. I read this great blog. What a terrific opportunity you had Eric in visiting this fine company. Whether they are Chinese or not, I’m always impressed with well run companies! Thank you again guys for all of this knowledge and discussion on Ego. This blog and info. is helping to make my decision on Ego.
    John C. from southern nh

  9. Replaced my gas lawn mower with the Ego 21″ mower and also a snow blower when it came out. Love them both, but they are in no way cost efficient. My mower only came with 1 2.5Ahr battery and I needed 2 to get through my lawn. I won $100 from Ego on Facebook and used it along with another $100 of my own to get a second 2.5Ahr battery. One of the batteries went bad, just off warranty (of course). $200/3years is just a little more than the cost of gas. I probably mow 25 times/year max at about 4 mowings per $2/gal of gas which calculates to less than $13 in gas per season. One battery cost me over $33/yr for the 3 seasons of mowing, but real cost was $66/yr. Not sure if ecologically I came out ahead either. Was the ecological damage to create the battery as well as generation of electricity to charge the battery less than burning <19 gallons of gas?

    • Thanks for your feedback. Did you buy the mower used? I didn’t know they came with a 2.5Ah battery. While you can use that battery for a mower, I would think it would put a lot of stress on the battery over time and that is why it didn’t last. I would recommend at least a 5Ah battery but would prefer a 7.5Ah battery. If you use one of those batteries, you should see cost savings. I have my original mower back from 2014. I think it came with a 4Ah battery (Not sure if they still make that battery or maybe it was a 5Ah battery), either way, I am still using the same two batteries for my mower I have had for over 6 years. A mower is a high demand tool and don’t think a 2.5Ah is a good fit. The bigger the amp, the better for those high demand tools.

  10. I purchased an EGO lawn mower, the one that’s not self propelled. Since then they have put out a mower with 21 inch blade. I liked my mower a lot but did notice that it did not pick up as well as I’d hoped. Then EGO came out with a hi lift blade. Oh goody I thought and ordered one not realising it was too long for my mower and a 20″ blade was not offered. O/K I got it and realised my error and got out my angle grinder and a zip blade and trimmed 1/2″ off both ends and then ballanced the blade. Still not good enough, the new blades have two locator holes one on either side of the bolt in the middle. The trouble there is the older mower had one round pin and one D shaped pin. A 3 corner file helped me to square off one side of the hole on the new blade and then it fit. Hooray. I tried it out and the new hi lift blade worked wonderfully well. I lifted the gras and now that it is fall and we have a ton of leaves it picks up those, mulches them, and bags the, Perfect. EGO, get busy and make some high lift blades for your older mowers. They should be around for a few more years.

  11. Our church was given a new in box Ego single stage snow blower and found that one of the battery’s was bad. My phone call to the company resulted in “we do not guarantee a donation” We used it with one battery with shortened run time !!! We purchased another battery & everything was working great until the lever that releases the battery seems to be lower and does not release the battery So what’s your suggestion in getting this fixed (and replacing the original dead battery)

    • I would contact them again. You might have talked with someone who is new. I could be wrong but I thought the warranty covered the battery from date or manufacturer. If you have a receipt, then it goes from the date of purchase. I could be wrong, but I would call back.

  12. I’m still waiting on a blower/Vac/Mulcher machine from EGO. I have a Stihl 2 stroke petrol powered blower/Vac/Mulcher. I contacted EGO in Australia but they haven’t yet developed one. Seems they can’t get it to last long enough. Strange how they can put out all these other tools but no blower with a Vac. I would happily ditch my 2-stroke powered machine if they brought out a battery powered equivalent. I have other EGO machines, by the way, and they are powerful.

  13. I am an Ego convert having purchased a blower 4 years ago, a hedge trimmer 3 years ago and a chainsaw last year. I am looking at getting a self propelled lawnmower and trimmer soon. I can’t fault the inovative products or my 2 batteries that still work flawlessly.

    In Australia however the Ego brand is sold only in limited boutique hardware outlets and very few people have even heard of the Ego Brand especially in my city of Darwin NT.

    The lack of marketing and the lack of a wider audience in Australia is however a concern to me. With such a low profile brand name as well as lack of wider distribution channels it begs the question of long term surviveability in this market.

    I truly hope that my fears are unfounded.

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